Refund policy

At TineeOwl, we are committed to delivering products that meet our quality standards. If there is an issue with your order, we will work with you to resolve it fairly.


1. Eligibility

We accept claims for:

  • Manufacturing defects
  • Items damaged during transit

We do not accept returns or refunds for:

  • Change of mind
  • Incorrect device model selection
  • Preference-related reasons

Please ensure you select the correct device model before completing your purchase.


2. How to Report an Issue

If you believe your item is defective or damaged, please contact us within 7 days of delivery.

To initiate a claim:

  1. Email us at hello@tineeowl.com
  2. Include your order number
  3. Provide clear photos or videos showing the issue
  4. Include photos of the outer packaging if damage occurred during shipping

We may request additional information to verify the claim.

Claims submitted without sufficient documentation may not be approved.


3. Review & Resolution Process

Once we receive your request:

  • Our team will review the information within 1–3 business days
  • If approved, we may at our discretion:
    • Send a replacement
    • Issue a partial refund
    • Issue a full refund

In certain cases, we may request the item to be returned for further inspection. If required, return instructions will be provided.

Return shipments sent without prior approval will not be accepted.


4. Refund Processing

Approved refunds will be issued to the original payment method.

Please allow:

  • 3–7 business days for processing
  • Additional time depending on your bank or payment provider


5. Order Cancellation

Orders may only be cancelled before they are processed by our fulfillment center. Once shipped, cancellations are no longer possible.


6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not responsible for orders delivered to incorrect addresses provided at checkout.