FAQs

Orders can only be modified or cancelled before they are processed by our fulfillment center. Once processed or shipped, changes are no longer possible.

We accept major credit and debit cards, as well as secure payment methods available at checkout

Please contact us immediately. If your order has not been processed yet, we will do our best to update the address. Once shipped, changes are no longer possible.

Payments may be declined due to bank authorization issues or incorrect details entered at checkout. Please contact your bank or try an alternative payment method.

Orders are typically processed within 1–3 business days. Delivery times vary depending on destination and local carrier services. Estimated delivery times are shown at checkout.

Once your order ships, you will receive a confirmation email with tracking details. Please allow up to 48 hours for tracking updates to appear

Please check with household members, neighbors, or building management first. We recommend contacting your local carrier for further assistance. We are not responsible for packages marked as successfully delivered by the carrier.

Depending on your country, import duties or taxes may apply. These charges are determined by local authorities and are the responsibility of the customer.

We accept claims for manufacturing defects or items damaged during delivery. We do not offer returns for change of mind or incorrect model selection.

Please contact us within 7 days of delivery with your order number and clear photos of the issue. Our team will review your case and provide a resolution.

Approved refunds are issued to the original payment method. Processing time is typically 3–7 business days, depending on your bank.

Yes, lighter colored TPU material cases tend to pick up stains easier than darker colored ones. To prevent color staining, try to limit contact with high-pigmented objects like raw denim (raw jeans).

Over the past few years, we’ve primarily focused on Pro and Pro Max models. For the iPhone Air and Base 17, we’re starting with two core colors to test demand first. If response is strong, we’ll expand the color lineup soon.

Crafted from premium TPU for a precise, glove-like fit. Upgraded aluminum buttons deliver a crisp, tactile click, while the soft microfiber lining protects against scratches.

Buttons quality (tactile and clicky), fittings and MagSafe strength.

It’s more about comfort and consistency 😊 Some customers felt the grip dots were a bit too rough, so we refined the sides to be smoother in hand and more consistent to produce. The sides and the stone texture remains the same as previous generations.